Cancellation and refund policy

This cancellation and refund policy is published by FAIRHELM SYSTEMS (OPC) PRIVATE LIMITED (CIN U62099KA2026OPC225579), incorporated in India on 5 August 2026 under the Companies Act, 2013, with its registered office at No. 33, 4th Floor, 1st Main, Road 3, Ganganagar, R T Nagar, Bangalore North, Bangalore – 560032, Karnataka, India.

Fairhelm sells to institutions under signed agreements: SquareCampus subscriptions, data engineering and dashboard engagements, and implementation or support work. It does not currently operate a self-service checkout, and no purchase can be completed on this website.

This page states the default position. Where a signed order form, subscription agreement, or statement of work sets different cancellation, refund, or termination terms, that signed document controls for its subject matter.

Subscription terms run for the period stated in the order form, and renew only as that document provides.

• A customer may cancel a subscription at any time by written notice to the contact address below, effective at the end of the current paid term.
• Cancellation notice given at least thirty days before a renewal date stops that renewal. Notice given later takes effect at the end of the following term.
• Fees already paid for the current term are not refunded on cancellation for convenience, and the service remains available until the term ends.
• Where Fairhelm materially fails to provide a contracted service and does not remedy the failure within a reasonable cure period after written notice, the customer may terminate and receive a pro-rata refund of fees paid for the unserved remainder of the term.

Data engineering, dashboard, implementation, and support engagements are quoted and invoiced against a statement of work.

• Work billed on a time-and-materials basis is payable for effort delivered up to the effective date of cancellation; unearned advances are refunded.
• Milestone-based work is payable for milestones accepted before cancellation. Amounts paid against a milestone that was neither delivered nor accepted are refunded.
• Non-recoverable third-party costs already committed on the customer's instruction — licences, cloud commitments, hardware — are not refundable, and are itemised in the final reconciliation.
• On termination, Fairhelm returns or deletes customer data as the applicable agreement requires, regardless of any fee dispute.

Send a written request from an authorised institutional contact to hello@fairhelmsystems.com, or by post to the registered office above. Include the institution name, the agreement or invoice reference, the effective date sought, and the reason.

Fairhelm acknowledges a request within three working days and confirms the outcome, with a reconciliation of amounts due or refundable, within fifteen working days of receiving the information needed to assess it.

Approved refunds are paid to the originating bank account or payment instrument used for the original payment, in the currency of the original invoice. Fairhelm does not issue refunds in cash or to a third-party account.

Refunds are initiated within seven working days of approval. The time taken for the amount to reach the account depends on the customer's bank or payment provider.

Refunds are net of applicable taxes and bank charges, and any credit note is issued in accordance with applicable GST rules.

A customer who disagrees with a cancellation or refund decision may escalate in writing to hello@fairhelmsystems.com. Fairhelm will review the decision and respond with reasons.

This policy is governed by the laws of India, and the courts at Bangalore, Karnataka have jurisdiction, unless the signed agreement provides otherwise.